1. Subscription Terms

If you would like to cancel your subscription or reschedule your next delivery date, please contact us at least 48 hours before your next scheduled delivery date .

After this period has expired, an order that has already been initiated or completed can no longer be cancelled or refunded .

Important NOTE:
Cancellation is only possible after the second successful delivery . This is to protect against abuse of our loyalty discount system, which is only intended for ongoing subscriptions.

2. Returns

Returns are generally possible , but only under the following conditions:

• The packaging must not be opened or damaged .
• Before returning an item, please contact our customer service to discuss further steps.
• Return shipping costs are the responsibility of the customer . These costs vary depending on the package size and shipping provider.

Please do not return any products to us without prior consultation, as we cannot accept unauthorized returns.

3. Contact

If you have any questions or concerns, please do not hesitate to contact us.
Our customer service usually responds within 24-48 hours.

Email: info@hypnos-air.ch